GETTING YOUR NEON NIPPERS TO YOU

We know once you’ve ordered your Neon Nippers, you’ll want those little bundles of brightness on their way ASAP.

Here’s everything you need to know about packing, shipping, tracking and getting your order from us to you.

​

ORDER PROCESSING

We aim to pack and dispatch all orders within 3-5 business days.

Orders placed over weekends or public holidays will be processed on the next business day.

During particularly busy periods — launches, sales, Christmas and general neon-related chaos — it may take us a little longer. We’ll always do our best to get your order moving as quickly as possible.

​

NEW ZEALAND SHIPPING 

Neon Nippers is proudly based in New Zealand, with all orders packed and sent from Auckland. Standard Shipping through NZ post applies. Please check their website for estimated delivery times after dispatch. Courier delays can occasionally happen and, unfortunately, once your Neon Nippers have left our hands, delivery timeframes are outside of our control.

​

AUSTRALIAN SHIPPING 

G’day, neighbours!

We ship Neon Nippers across the ditch to Australia. Standard Australian Shipping applies.

​

INTERNATIONAL SHIPPING 

We want little nippers glowing their way around the world.

International shipping is available to selected countries, with shipping costs calculated at checkout based on your location.

Estimated delivery times will vary depending on the destination and shipping method selected.

Please be aware that international orders may be subject to customs duties, taxes or import fees when they arrive in your country.

Any duties, taxes or customs charges are the responsibility of the customer and are not included in your Neon Nippers order or shipping cost.

We recommend checking your country's import requirements before ordering.

​

TRACKING YOUR ORDER

No need to wonder where your neon has disappeared to.

Once your order has been dispatched, we’ll send you a shipping confirmation email containing your tracking details so you can follow your Neon Nippers all the way to your door. Haven’t received it? Have a quick peek in your junk or spam folder first.

Still nothing? Get in touch!

​

WHERE IS MY ORDER?

Sometimes parcels decide to take the scenic route.

Delivery timeframes are estimates and delays can occasionally happen due to courier networks, weather, customs or other circumstances outside our control.

If your tracking hasn’t updated for several days or your parcel is taking considerably longer than expected, please contact us with your order number.

We’ll do our best to help figure out where your Neon Nippers have got to.

​

INCORRECT SHIPPING ADDRESS

Please double-check your shipping address before completing your order. If your order hasn’t been dispatched yet, we’ll do our best to update it.

Unfortunately, once an order has been dispatched, we are not able to redirect it.

​

LOST OR STOLEN PARCELS

If your tracking shows that your parcel has been delivered but you can’t find it, please first check around your property, with other members of your household and, if appropriate, with your neighbours.

If it’s still nowhere to be seen, contact the courier using your tracking number.

​

RETURNS

Wrong size? Growth spurt happened approximately four minutes after ordering?

No worries. Please visit our Returns & Exchanges Policy for information about returning your Neon Nippers. Unfortunately we are unable to accommodate if you have simply changed your mind about your order. 

 

QUESTIONS?

Still confused? Parcel gone rogue? Just want to talk neon?

We’re here, flick us a message!