REFUNDS & EXCHANGES

SOMETHING NOT QUITE RIGHT?

Wrong size? Changed your mind? Little nipper had an unexpected growth spurt?

No worries. We want you to love your Neon Nippers, so we’ve tried to make returns as simple as possible.

Here’s everything you need to know.

NEW ZEALAND RETURNS

We accept eligible returns within 30 days of receiving your order.

To be eligible for a return, your Neon Nippers must be:

Unworn
Unwashed
In their original condition
Returned with all original tags attached
Returned with the hygiene sticker intact, where applicable

For hygiene reasons, we unfortunately cannot accept swimwear that has been worn, washed or returned without its hygiene sticker.

So please get your little nipper to try their new togs on over underwear until you’re sure the fit is right.

CHANGE OF MIND

Ordered the wrong size? Colour not quite what you expected? Changed your mind?

That’s okay.

Eligible full-priced items can be returned within 30 days of receiving your order.

For change-of-mind returns, customers are responsible for the cost of returning the item to us.

Original shipping costs are non-refundable.

EXCHANGES

Need another size?

If the item you want is available, we’re happy to help arrange an exchange.

Because our neon goodies can sell quickly, we can’t guarantee that your preferred size or colour will still be available by the time your return reaches us.

[OPTION: You may prefer to ask customers to return the original item for a refund and place a new order immediately for their preferred size.]

HOW TO START A RETURN

Easy peasy.

Email us at [YOUR EMAIL ADDRESS] with:

Your name
Order number
Item(s) you would like to return
Reason for the return or exchange

We’ll reply with the details you need to send your Neon Nippers back to us.

Please don't send returns before contacting us.

RETURN SHIPPING

Unless an item is faulty or we have made an error with your order, return shipping costs are the responsibility of the customer.

We strongly recommend using a tracked shipping service when returning your parcel.

Unfortunately, we can't be responsible for returns that go missing somewhere between you and us.

REFUNDS

Once your return arrives, we'll check that everything is in its original condition and meets our return requirements.

If approved, your refund will be processed back to your original payment method.

Please allow [X–X business days] for us to process your return once it arrives.

Your bank or payment provider may then take a little additional time for the refund to appear in your account.

Original shipping charges are non-refundable for change-of-mind returns.

FAULTY OR INCORRECT ITEMS

Well, that's not supposed to happen.

If your Neon Nippers arrive faulty, damaged or we've accidentally sent you the wrong item, please contact us at [YOUR EMAIL ADDRESS] as soon as possible.

Include your:

Order number
Description of the problem
A couple of clear photos showing the fault or incorrect item

We'll work with you to get it sorted.

Where an item is faulty or doesn't meet applicable consumer guarantees, we'll provide a remedy in accordance with your rights under the New Zealand Consumer Guarantees Act 1993.

Nothing in this Returns & Exchanges Policy limits your rights under New Zealand consumer law.

SALE ITEMS

Please choose sale items carefully.

[OPTION A – if you want sale items to be final sale:]

Items clearly marked FINAL SALE cannot be returned for a change-of-mind refund or exchange.

This does not affect your rights if an item is faulty or otherwise covered by the New Zealand Consumer Guarantees Act.

[OPTION B – if you want a more generous policy:]

Sale items may be returned under the same conditions as full-priced items unless they are clearly marked FINAL SALE.

Items marked FINAL SALE cannot be returned for change of mind, but this does not affect your rights under the New Zealand Consumer Guarantees Act.

INTERNATIONAL RETURNS

We accept eligible international returns within 45 days of receiving your order.

International customers are responsible for the cost of returning their items to us.

We recommend using a tracked shipping service.

International shipping costs, customs duties, taxes and import charges are non-refundable for change-of-mind returns.

For international size changes, we recommend returning your original item for a refund and placing a new order for the size you need.

CAN I RETURN SWIMWEAR THAT HAS BEEN WORN?

Unfortunately, no.

For hygiene reasons, we cannot accept change-of-mind returns of swimwear that has been worn, washed or had its hygiene sticker removed.

Please try swimwear on over underwear and keep all tags and hygiene stickers attached until you're certain about the fit.

WHAT IF I ORDERED THE WRONG SIZE?

Kids. They really don't make sizing easy.

If your Neon Nippers haven't been worn or washed and still have their original tags and hygiene sticker attached, contact us within the return period and we'll help you sort it out.

We also recommend checking our Size Guide before ordering.

NEED SOME HELP?

Not sure whether your item can be returned?

Just ask us.

Email [YOUR EMAIL ADDRESS] with your order number and we'll point you in the right direction.

No complicated forms. No disappearing into the customer-service abyss.

Just humans helping humans.

NOW LET'S GET THOSE NIPPERS BACK IN THE WATER.

REFUNDS & EXCHANGES

SOMETHING NOT QUITE RIGHT?

Wrong size? Changed your mind? Little nipper had an unexpected growth spurt?

No worries. We want you to love your Neon Nippers, so we’ve tried to make returns as simple as possible.

Here’s everything you need to know.

​

NEW ZEALAND RETURNS

We accept eligible returns within 30 days of receiving your order.

To be eligible for a return, your Neon Nippers must be:

Unworn

Unwashed

In their original condition

Returned with all original tags attached

Returned with the hygiene sticker intact, where applicable

For hygiene reasons, we unfortunately cannot accept swimwear that has been worn, washed or returned without its hygiene sticker.

So please get your little nipper to try their new togs on over underwear until you’re sure the fit is right.

​

CHANGE OF MIND

Ordered the wrong size? Colour not quite what you expected? Changed your mind?

That’s okay.

Eligible full-priced items can be returned within 30 days of receiving your order.

For change-of-mind returns, customers are responsible for the cost of returning the item to us.

Original shipping costs are non-refundable.

​

EXCHANGES

Need another size?

If the item you want is available, we’re happy to help arrange an exchange.

Because our neon goodies can sell quickly, we can’t guarantee that your preferred size or colour will still be available by the time your return reaches us.

[OPTION: You may prefer to ask customers to return the original item for a refund and place a new order immediately for their preferred size.]

​

HOW TO START A RETURN

Easy peasy.

Email us at [YOUR EMAIL ADDRESS] with:

Your name

Order number

Item(s) you would like to return

Reason for the return or exchange

We’ll reply with the details you need to send your Neon Nippers back to us.

Please don't send returns before contacting us.

​

RETURN SHIPPING

Unless an item is faulty or we have made an error with your order, return shipping costs are the responsibility of the customer.

We strongly recommend using a tracked shipping service when returning your parcel.

Unfortunately, we can't be responsible for returns that go missing somewhere between you and us.

​

REFUNDS

Once your return arrives, we'll check that everything is in its original condition and meets our return requirements.

If approved, your refund will be processed back to your original payment method.

Please allow [X–X business days] for us to process your return once it arrives.

Your bank or payment provider may then take a little additional time for the refund to appear in your account.

Original shipping charges are non-refundable for change-of-mind returns.

​

FAULTY OR INCORRECT ITEMS

Well, that's not supposed to happen.

If your Neon Nippers arrive faulty, damaged or we've accidentally sent you the wrong item, please contact us at [YOUR EMAIL ADDRESS] as soon as possible.

Include your:

Order number

Description of the problem

A couple of clear photos showing the fault or incorrect item

We'll work with you to get it sorted.

Where an item is faulty or doesn't meet applicable consumer guarantees, we'll provide a remedy in accordance with your rights under the New Zealand Consumer Guarantees Act 1993.

Nothing in this Returns & Exchanges Policy limits your rights under New Zealand consumer law.

​

SALE ITEMS

Please choose sale items carefully.

[OPTION A – if you want sale items to be final sale:]

Items clearly marked FINAL SALE cannot be returned for a change-of-mind refund or exchange.

This does not affect your rights if an item is faulty or otherwise covered by the New Zealand Consumer Guarantees Act.

[OPTION B – if you want a more generous policy:]

Sale items may be returned under the same conditions as full-priced items unless they are clearly marked FINAL SALE.

Items marked FINAL SALE cannot be returned for change of mind, but this does not affect your rights under the New Zealand Consumer Guarantees Act.

​

INTERNATIONAL RETURNS

We accept eligible international returns within 45 days of receiving your order.

International customers are responsible for the cost of returning their items to us.

We recommend using a tracked shipping service.

International shipping costs, customs duties, taxes and import charges are non-refundable for change-of-mind returns.

For international size changes, we recommend returning your original item for a refund and placing a new order for the size you need.

​

CAN I RETURN SWIMWEAR THAT HAS BEEN WORN?