Last updated: August 2026

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At Neon Nippers, we take your privacy seriously.

This Privacy Policy explains how Neon Nippers (“we”, “us” or “our”) collects, uses, stores and shares your personal information when you visit our website, place an order, contact us, sign up to receive marketing from us or otherwise interact with Neon Nippers.

We handle personal information in accordance with the New Zealand Privacy Act 2020 and other applicable privacy laws.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

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WHAT INFORMATION DO WE COLLECT?

The information we collect depends on how you interact with Neon Nippers.

It may include:

• Your name

• Email address

• Phone number

• Billing and shipping address

• Order and purchase information

• Payment confirmation and transaction information

• Account information, if you create an account

• Communications you send to us

• Returns and exchange information

• Marketing preferences

• Device and browser information

• IP address

• Information about how you use and interact with our website

We only collect personal information that is reasonably necessary for operating Neon Nippers and providing our products and services.

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HOW DO WE COLLECT YOUR INFORMATION?

We may collect personal information directly from you when you:

• Place an order

• Create an account

• Sign up to our mailing list

• Contact us

• Enter a promotion or competition

• Make a return or exchange

• Interact with us through our website or social media

Some information may also be collected automatically when you use our website through technologies such as cookies, pixels and analytics tools.

We may also receive information from third parties who help us operate our store, such as our ecommerce platform, payment providers, delivery providers and marketing or analytics services.

Where required by law, we will take reasonable steps to make sure you are aware when personal information about you has been collected from another source.

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HOW DO WE USE YOUR INFORMATION?

We may use your personal information to:

• Process and fulfil your orders

• Process payments

• Arrange shipping and delivery

• Manage returns, refunds and exchanges

• Communicate with you about your order

• Respond to questions or customer service requests

• Maintain your customer account

• Improve our website, products and customer experience

• Detect and prevent fraud or misuse

• Meet our legal and regulatory obligations

• Send you marketing communications where you have agreed to receive them

• Understand how customers use our website

• Run promotions, competitions or other Neon Nippers activities

In short: we use your information to get your neon from our place to your place, provide you with a great shopping experience and operate Neon Nippers.

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PAYMENTS

When you make a purchase through our website, your payment is processed through our chosen payment providers.

We do not generally receive or store your complete credit or debit card details ourselves. Payment information is handled by the relevant payment provider in accordance with its own privacy and security practices.

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MARKETING

If you choose to sign up for Neon Nippers emails or other marketing communications, we may use your contact details to send you things like:

• New collection launches

• Product releases

• Special offers

• Promotions

• Neon Nippers news

And hopefully nothing boring.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of our emails.

Unsubscribing from marketing won't stop important service messages relating to an order you've placed with us.

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COOKIES

Yep. The internet kind. Sadly, no chocolate chips here.

Like most online stores, our website may use cookies and similar technologies to make the website work properly and understand how people use it.

Cookies may help us:

• Remember your preferences

• Keep items in your shopping cart

• Understand website traffic

• Analyse how customers use our website

• Improve the shopping experience

• Measure the effectiveness of our advertising

• Show relevant advertising, where applicable

You can control or disable cookies through your browser settings.

Please be aware that blocking certain cookies may affect how parts of our website work.

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WHO DO WE SHARE INFORMATION WITH?

We don't sell your personal information.

However, we may need to share certain information with trusted third parties who help us operate Neon Nippers.

These may include:

• Ecommerce platform providers

• Payment processors

• Courier and shipping companies

• Warehousing or fulfilment providers

• Website hosting and IT providers

• Email and marketing platforms

• Analytics providers

• Professional advisers such as accountants or lawyers

• Government, regulatory or law-enforcement agencies where required by law

We only share information where reasonably necessary for the relevant service or where otherwise permitted or required by law.

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INFORMATION STORED OR PROCESSED OVERSEAS

Some of the technology and service providers we use may store or process personal information outside New Zealand.

Where personal information is disclosed outside New Zealand, we will take appropriate steps to comply with our obligations under the New Zealand Privacy Act 2020, including requirements relating to overseas disclosures.

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HOW LONG DO WE KEEP YOUR INFORMATION?

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services and meeting our legal, accounting and reporting obligations.

When we no longer need personal information, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.

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KEEPING YOUR INFORMATION SAFE

We take reasonable steps to protect the personal information we hold against loss, misuse, unauthorised access, disclosure or alteration.

However, no website, online transaction or method of electronic storage can be guaranteed to be completely secure.

Please also keep any account passwords or login details secure and don't share them with others.

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YOUR PRIVACY RIGHTS

Under New Zealand privacy law, you have rights relating to the personal information we hold about you.

You may ask us to:

• Confirm whether we hold personal information about you

• Give you access to personal information we hold about you

• Correct personal information that is inaccurate or incomplete

You can contact us at [YOUR EMAIL ADDRESS] to make a privacy request.

We may need to verify your identity before providing or changing personal information.

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CHILDREN'S PRIVACY

Neon Nippers makes products for kids, but our website and online store are intended to be used by parents, caregivers and other adults making purchasing decisions.

We do not knowingly seek to collect personal information directly from children where it is not necessary to do so.

If you believe a child has provided personal information to us without appropriate authorisation, please contact us at [YOUR EMAIL ADDRESS].

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SOCIAL MEDIA

If you interact with Neon Nippers through social media, those platforms may collect and process information about you according to their own privacy policies.

Information you choose to make publicly available — for example, by commenting on or tagging Neon Nippers in a public post — may also be visible to other users.

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THIRD-PARTY LINKS

Sometimes our website may contain links to other websites.

Once you leave the Neon Nippers website, the privacy practices of those third-party websites are outside our control.

We recommend checking their privacy policies before providing them with personal information.

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CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy occasionally to reflect changes to our business, website, technology, legal requirements or privacy practices.

When we make changes, we'll update the “Last updated” date at the top of this page.

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QUESTIONS OR PRIVACY REQUESTS?

If you have any questions about this Privacy Policy, want to access or correct your personal information, or have a privacy concern, please contact:

Neon Nippers
Email: [YOUR EMAIL ADDRESS]
New Zealand

We'll do our best to get back to you as quickly as possible.

 

YOUR KIDS SHOULD STAND OUT. YOUR PERSONAL INFORMATION SHOULDN'T.